Privacy Policy

Your privacy is important to us. This policy explains how Yaad Interactive (Private) Limited collects, uses, and protects your information.

Effective Date: 01 December 2025

Yaad Interactive (Private) Limited ("we", "our", or "us") is committed to protecting the privacy of users who access our WiFi service via the Yaad Interactive captive portal ("Portal"). This Privacy Policy explains how we collect, use, and protect personal data in compliance with both the General Data Protection Regulation (GDPR, EU 2016/679) and the Zimbabwe Data Protection Act [Chapter 11:22, 2021].

1. Data Controller

The data controller responsible for processing personal data is:

Yaad Interactive (Private) Limited
Email: support@yaadinteractive.com
Location: Harare, Zimbabwe

2. Purpose of Data Collection

We collect personal data for:

• Providing WiFi services to business clients and their customers
• Managing and authenticating user access via social login (Facebook/Google) or voucher codes
• Analyzing service performance to improve user experience
• Sending relevant promotional offers, targeted communications, and remarketing

3. Types of Personal Data Collected

• Name and email address (via social login or voucher registration)
• Device identifiers (MAC address, device type)
• Connection logs (session start/end times, data usage)
• Mobile number (for authentication and payment)
• Any other information voluntarily provided by the user

4. Legal Basis for Processing

• Consent: Users must give explicit consent via the Portal tick box before accessing services
• Legitimate Interests: We process data for service management, analytics, and marketing

5. Data Storage and Retention

• Data is stored on Tanaza Classic Hotspot servers for 90 days
• After 90 days, data is automatically deleted

6. Use of Data for Marketing

With consent, we may:

• Send personalized offers and promotional communications
• Conduct remarketing campaigns via Google and Facebook
• Track user interaction for analytics and service improvement

Users may withdraw consent anytime by contacting support@yaadinteractive.com.

7. Data Sharing and Transfers

• Data is stored on Tanaza servers; international transfers comply with GDPR
• Third-party providers (PayNow, social login platforms) process data only as needed for service delivery
• We do not sell personal data to third parties

8. User Rights

Users have the following rights:

• Access: Request a copy of personal data held
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of personal data
• Restriction: Request limitation of processing
• Objection: Object to marketing or analytics processing
• Data Portability: Request transfer of data to another service provider

Requests can be sent to support@yaadinteractive.com.

9. Security of Data

We implement technical and organizational measures to protect data against unauthorized access, loss, or misuse.

10. Cookies and Tracking

The Portal may use cookies or similar technologies for analytics, session management, and marketing purposes.

11. Consent

Before accessing the Portal, users must tick a consent box:

☐ I consent to Yaad Interactive using my social login data to provide internet access, manage data usage, and send relevant updates, including personalized offers via Google and Facebook. I can withdraw consent anytime. Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Users will be notified of significant changes via the Portal or other appropriate channels.

13. Contact Information

For questions or data requests:

Email: support@yaadinteractive.com
Address: Harare, Zimbabwe

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